BumbleJax is committed to superior products and customer service. We go the extra mile to make sure our customers are happy, but please know we can’t be held responsible for the following:
- Spelling, punctuation and grammatical errors made by the customer.
- Errors in selected options such as material, quantity, paper type or cropping. Please be sure to review your order and make sure it’s what you want!
- Damage to your print not related to transit (ie dropping your print)
- Exact color matching what you see on your end. Our print experts do a great job and while we have an ICC color profile we can send you if you are very particular about exact color matching we recommend ordering a small paper proof first to make sure. We also offer proofs of the acrylic product to see how your image will look behind the acrylic (excludes backing and hanging material).
Returning Your Product (Do Not Send The Product Back Without Contacting US)
It is extremely rare that we ask a customer to return a product to us. In 99% of cases where there is an issue we simply redo the order for the customer rather than offer a refund, but digital pictures of the issue are required. In the other 1%, the customer just wants a refund and we’ll determine whether we’d like the product sent back or just refund it. Bottom line is that we want our customers happy and if you’re not we’re going to redo it or refund you without you having to jump through a bunch of hurdles or hassle.
Please inspect the product as soon as you can and notify us immediately of any shipping damage or other issues. We would also greatly appreciate pictures of any shipping damage in order to file a claim with FedEx or UPS. We must be notified via email or live chat within 10 calendar days of receiving your print. If no such claim is made within 10 days, Bumblejax and the customer will understand that the print has been accepted. By accepting the print, the customer acknowledges that Bumblejax performance has fully satisfied all terms, conditions, and specifications. In cases of shipping damage, please keep all original packaging and contents until the claim resolution process is finished.
- Shipping charges are not refundable.
- You are responsible for return shipping costs.
- We strongly encourage you to return your item via a trackable method.