Our new website launched in October with a fresh look, a simpler way to order, and new ways to present your work. To make the transition as smooth as possible, we've gathered everything you might want to know in one place, from new products and display options to your account, gift cards, and Order Protection. If you need anything else along the way, our team is just an email or phone call away.
What's New
What's new on the site?
Here's are new products, sizes, and finishing options we've added:
Choose from seven papers in two collections: Photo Paper Prints, from Satin to high-gloss Metallic, and Fine Art Paper Prints, including three 100% cotton rag papers. Order any custom size and finish it with your choice of mounting and display options.
Canvas, 1/8" Acrylic, Dibond, and Metal prints now come in sizes up to 96" x 48", and you can order them directly online.
A float frame is a handcrafted wood frame that leaves a slim gap between its edges and your print. That gap makes your artwork appear to float inside the frame, for a clean, gallery-finished look. Choose black or white for Metal, Canvas, Dibond, Gatorfoam, or 1/8" Acrylic prints.
What does giclée mean?
Giclée (pronounced zhee-CLAY) comes from the French word for "to spray." It describes fine art prints made on high-resolution inkjet printers using archival pigment inks and acid-free papers. The result is rich, true-to-life color and fine detail, made to last.
Where can I buy float frames?
Float frames can be added to your print when you place your order. They're available for Metal, Canvas, Dibond, and 1/8" Acrylic prints, and for Giclée Paper Prints with Gatorfoam mounting. Start your order on our Create Order page, then choose a black or white float frame as you select your options.
Where can I find the details for each print?
Below the product photos and description at the top of each product page, you'll find four sections:
- Customize: Here, you'll find dropdowns for each option, such as sizes, finishes, papers, edges, and hanging and float frame options.
- Pricing: A pricing calculator for that product.
- Production & Shipping: Shipping details and important production notes.
- Frequently Asked Questions: Answers specific to that product.
Can I still order Gatorboard prints?
Yes. Gatorboard mounting is now an option on our paper prints. Order a Photo or Fine Art Paper Print, then choose the 3/16" black Gatorfoam mounting option for a rigid, lightweight mount.
Your Account
Why do I need to reset my password on the new site?
Passwords didn't carry over to the new site, so if you haven't logged in since the launch, you'll set a new one. Click Forgotten Password on the login page, and we'll email you a link to create it.
Can I see my past orders?
Yes. Log in to your Bumblejax account and click Orders to see your order history going back to 2019. From there, you can:
- See exactly what you ordered: Open any order to find the size, material, paper, and display options you chose. Orders since 2024 also show your photo.
- Reorder a favorite: Orders placed on our new site have a cart button next to each print. Click it to add that print straight to your cart.
Did my reseller pricing carry over?
Yes. Reseller pricing and discounts carried over automatically to your account on the new site.
Where are my saved images?
Images you uploaded or ordered since January 1, 2024, moved to the new site, and you'll find them in My Gallery. Looking for something older? Contact our support team, and we'll help you find it.
Gift Cards
Can I buy and use gift cards on the new site?
Yes. You can buy a gift card on our Gift Cards page, and any gift card you already have still works with its full balance.
Order Protection
What is Order Protection?
Order Protection is optional coverage for your order while it's in transit, from the moment it leaves our facility until it's delivered. It covers:
- Packages lost in transit
- Items damaged during shipping
- Confirmed stolen deliveries
Why did you add Order Protection?
We know how much care goes into the work you send us, and how disappointing it is when a print doesn't arrive the way it should. In the past, each shipping issue was reviewed individually to see whether it qualified for a replacement.
With Order Protection, you don't have to wonder. If your order is lost, damaged, or confirmed stolen in transit, we'll replace it quickly, with no lengthy carrier claim to file and no back-and-forth.
How much does Order Protection cost?
It's a small percentage of your order subtotal. You'll see the exact amount in your order summary before you pay.
Do I have to add it?
No. Order Protection is added to your order by default, and you can remove it anytime before you complete your purchase. Just keep in mind that Order Protection is what makes a replacement possible if your order is lost, damaged, or confirmed stolen in transit.
How do I file a claim?
Contact our support team at support@bumblejax.com or (206) 451-1352 as soon as you notice a problem. If your package arrives damaged, accept the delivery, keep all the packaging, and send us photos of the box, the shipping label, and your print within 7 business days of delivery. We'll take it from there.
Questions and Feedback
Something isn't working. How do I let you know?
Use the feedback button on any page of our site and choose "Something's broken." Your notes help us fine-tune the new site.
How do I reach your team?
Email support@bumblejax.com or call (206) 451-1352, Monday through Friday, 8:30 a.m. to 4 p.m. Pacific.
Thank you for trusting us with your work. We can't wait to print what you create next.
