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Privacy Policy 

We are committed to protecting your privacy and maintaining the security of any personal information received from you.

Browsing Our Site/Placing Orders Privacy Policy

1. Information We Collect:

  • Personal Information: When you create an account, make a purchase, or interact with our website, we may collect personal information such as your name, email address, shipping address, billing information, and phone number.

  • Transactional Information: We do not collect and store credit card information.  That is handled by trusted 3rd party payment processors in order to maintain the security of your payment information.

  • Browsing Data: We automatically collect certain information about your device and browsing activities on our website, including your IP address, browser type, and pages visited in or to track down potential issues and better serve our customers.

2. How We Use Your Information:

  • Order Processing: We use your personal and transactional information to process your orders, fulfill your purchases, and provide customer support.

  • Communications: We may use your contact information to communicate with you about your orders, provide updates on our products and services, and respond to your inquiries or feedback.

  • Personalization: We may use your browsing data and purchase history to personalize your shopping experience, recommend products, and tailor promotional offers to your interests.

3. Information Sharing:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our e-commerce platform, processing payments, fulfilling orders, and delivering products.

  • Legal Compliance: We may disclose your information in response to a valid legal request, such as a court order or subpoena, or as otherwise required by law.

4. Data Security:

We implement a variety of security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewall protection, secure socket layer (SSL) technology, and regular security assessments across our platform.

5. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights:

You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions about our Privacy Policy, please contact us using the information provided below.

7. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can manage your cookie preferences through your browser settings.

8. Third-Party Links:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.


Customer Support Phone/Email/SMS/Text Message Policy

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our customer support services.

1. Information We Collect:

  • Personal Information: When you engage with our email, phone or SMS customer support services, we may collect personal information such as your name, phone number, and any other information you choose to provide.

  • SMS Data: We collect information contained within the phone or email messaging exchanged between you and our customer support representatives, including the content of messages and timestamps.

2. How We Use Your Information:

  • Provide Customer Support: We may use the information collected to provide you with customer support services and to address any inquiries or issues you may have.

  • Personalization: We may use your information to personalize your customer support experience and improve the quality of our services.

  • Communications: We may use your contact information to communicate with you regarding your inquiries or important info regarding your order.  We will never send promotional marketing text messages or email unless you specificially opt in for marketing messages.

3. Information Sharing:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our customer support services. These providers are obligated to maintain the confidentiality and security of your information.

4. Data Security:

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security at all times.

5. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights:

You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions about our Privacy Policy, please contact us.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

 

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